How do we handle it if a payment for a membership fails?
- Please contact the patient and get updated billing information.
- Then, from your dashboard click on “Search Members” and search for their name.
- Click on the grey “Update Payment Method” button in the bottom left corner and update their billing information.
- Right below this box on their profile, there will be a button to “Charge Card on File”. Specify the amount you need to charge them for the missed payment.
- Click “Charge Visa” (or Amex, etc.) and the software will process that payment on the new card number you saved.
