All-New SMS Messaging to help keep memberships active! It's FREE!
This update introduces a major enhancement to how your practice communicates with members. As part of the transition to Smile Advantage Processing (SAP), your system now includes secure, automated SMS messaging alongside email at no additional cost. This upgrade significantly improves patient response, reduces failed payments, and streamlines how your team collects and maintains cards on file — all while remaining fully HIPAA-compliant and hands-off for your staff.
What Changed
Previously, Smile Advantage sent email only.
With SAP, membership communication now uses email + SMS to improve visibility and response.
Why SMS
Faster patient response
Fewer failed payments
Less staff follow-up
Email is still active. SMS is an add-on, not a replacement.
What SMS Can Do:
Manual Card Request (From Patient Screen)
Send a secure text asking a patient to add/update a card
Includes practice name and patient context
Links to a secure, PCI-compliant page
No card info is shared via text
Automated Card Expiration Texts
System detects expiring cards
Patient is automatically texted to update
No staff action required
Payment & Membership Alerts
Payment failures
Renewal reminders
Expiration notices
Security:
HIPAA-compliant
Secure encrypted links
Practice clearly identified
What Practices Need to Do:
Use SMS for payment-related actions
Let automation handle expiring cards
Train staff on manual card requests
No setup required. No email communication removed. No additional Fees
Bottom Line
SMS helps keep cards active, payments successful, and staff workload low.