Renewing a Membership

View Expired Members

• Access the Expired Members Tab: Navigate to the ‘Members’ section and select ‘Expired Members.’ This tab is located on the right-hand side of the ‘Manage Members’ screen.
• Select the Member 

Renewing Membership

• Renew Membership: Click the orange Renew Membership button on the left side of the member’s profile.
• Update Payment Method: If necessary, click the Update Payment Method button at the top right to update the member’s payment information.
• Enter New Card Information: Update the payment method by entering new card details and select ‘Update Payment Method.’

Choosing Renewal Options

• Select Renewal Type: Choose to either ‘Renew the Membership,’ which includes overdue charges, or ‘Reset Membership,’ charging only the plan amount.
• Overdue Amount: If renewing, the overdue amount will be displayed. If resetting, only the membership fee will be charged.

Adding Additional Charges

• Add Extra Charges (Optional): Enter any additional amount if necessary and explain the reason in the note section.
• Charge and Update Membership: Select ‘Charge Visa’ to renew the member’s status.

Need Assistance?

 For any questions or support, reach out to us at support@smileadvantage.com.