Collect Missed Payments

With Smile Advantage’s user-friendly interface, collecting, tracking, and rectifying missed payments is simple and efficient. This comprehensive guide walks you through managing missed payments, updating payment methods, and addressing overdue amounts with ease:

Step 1: Accessing Member Profile

Begin by logging into your Smile Advantage administrator account and navigating to the member whose payments need attention.

Step 2: Updating Payment Method

On the left-hand side of the member’s profile page, locate the “Update Payment Method” option. This option streamlines the process of modifying the card on file. Please, refer to the provided screenshot for visual assistance if needed.

Step 3: Renewing Membership

Once the payment method is updated, proceed by clicking the orange “Renew Membership” button. This action signifies the initiation of the renewal process, ensuring continued access to benefits and services. 

Step 4: Including Overdue Amount

During the renewal process, you’ll encounter an option to “Include Overdue Amount.” By checking this box, you authorize the system to charge for missed payments along with the current renewal, simplifying the catch-up process. This ensures that all outstanding dues are efficiently settled, maintaining financial integrity and member satisfaction.

This is it! This will allow you to update payment information and efficiently reconcile missed payments, all in a single, seamless process.