How to handle a Duplicate Transaction Error:
A duplicate transaction error may occur when running two members back-to-back on the same credit card. This may occur when enrolling a husband and wife in your dashboard or enrolling a second member on the same card as the first. This error is due to the patient’s bank rejecting the 2nd transaction for security.
If you encounter this error, here are the 3 fastest ways to resolve the issue:
- Have the patient contact their bank and approve the second transaction.
- Use another form of payment for the second transaction.
- Run the second member the following day.
If you continue to have any problems after performing the actions above, please reach out to us at [email protected] and we are happy to further assist you.